Summary: Project Lightning (TSM) is a major overhaul for EA's core customer support platform. Lightning is an intricate system of information architecture that innovates on the Salesforce CRM to drastically improve EA's Customer Experience Team's response and workflow.
Project Provider: Electronic Arts IT and CE Teams
Design Role: Project Lead UX Designer
Tools: Sketch, Abstract, Zeplin, Invision, JIRA/Confluence
Deliverable: Hi-fi prototypes, hi-fi documentations, user research and user workshop documentations
Summary: mySysco is a federated customer portal for Sysco’s customers to manage shipping, ordering, billing, and additional Sysco services. My goal was to rethink and redesign the entire portal system based on an older iteration.
Project Provider: Sysco LABS
Design Role: UI/UX Designer
Tools: Sketch, Axure, Zeplin, Invision, Principle
Deliverable: Sitemaps, research, interactive wireframes, hi-fi mobile and web prototypes
Summary: Outclip is a mobile and web app designed to optimize bug reporting through video and screen recordings. With Outclip, users can quickly record and share visual and interactive bugs through a Chrome extension, showing tech support the exact steps in reproducing a bug.
Project Provider: Outclip
Design Role: Product designer, Cofounder
Tools: Sketch, Axure, Zeplin, Webflow
Deliverable: Research, ideation, interactive wireframes, hi-fi mobile and web screens, marketing and branding
Summary: eRetirements.com is a website built to help prospective retirees find and relocate to their dream retirement location. Our goal was to design a comprehensive retirement road map and integrate it with the main website.
Project Provider: eRetirements.com
Design Role: UX Designer
Tools: Paper, Opimalsort, Axure
Deliverable: Research, concepts, usability testing, interactive wireframes
Summary: collaborate.biz is a website designed for small business networks, its unique proposition is business networking + matchmaking. Through intensive user research, we designed its entire user experience from the ground up.
Project Provider: collaborate.biz
Design Role: UX Designer
Tools: Paper, Axure
Deliverable: Research, concepts, usability testing, interactive wireframes
Summary: Can I Park Here is a web portal designed for the City of Chicago to help drivers locate legal street parking by displaying all relevant parking restrictions to the driver. Through clarifying parking regulations for drivers, its ultimate aim is to help build trust between citizens of Chicago and the city government.
Project Provider: Designation
Design Role: UX Designer
Tools: Paper, POP/Marvel, Google Survey, Axure
Deliverable: Research, concepts, usability testing, interactive wireframes
Summary: Pronto is a hackathon project provided by Visa and Hyperwallet. Pronto is a Hyperwallet powered bank account that uses a chatbot to dispense disaster relief to victims. Disaster areas often lack access to mobile data networks, Pronto allows victims to access their accounts through SMS.
Project Provider: Hyperwallet Hackathon
Design Role: UX Designer, Web Designer
Tools: Illustrator, Photoshop, Webflow
Deliverable: Landing page, user research, product pitch
Summary: This is an ad designed to sell Italian-built heavy farm machinery (Faresin) to Chinese buyers.
Project Provider: AME Inc.
Design Role: Visual Designer
Tools: Illustrator, Photoshop
Deliverable: Complete ad design
Summary: This is an ad designed to sell American-built large fans (MacroAir) to Chinese dairy farms.
Project Provider: AME Inc.
Design Role: Visual Designer
Tools: Illustrator, Photoshop
Deliverable: Complete ad design
